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We at NUGGGYWEAR consider the privacy of our visitors to be important. This privacy policy document describes in detail the types of information that is collected and recorded by us and how we use it.

 

Consent

 

By using this website and our services you are agreeing to the terms of this Privacy Policy and, as applicable our Terms and conditions.

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We may update this Privacy Policy from time to time in order to reflect, for example, changes to our privacy practices or for other operational, legal, or regulatory reasons. If we make material changes to this Privacy Policy, we will give you notice of such changes by posting the revised policy on this Website, and where appropriate, by other means. By continuing to use this Website after these changes are posted, you agree to the revised policy.

 

What information do we collect?

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We collect and use the information that you provide to us directly, for example when you register for an account;  For more detailed information you can read the below which outlines how we use your personal information:

To process any orders that you place with us and to facilitate any returns (Contract)

• We take payment details to process payment for any credit or debit card orders you place with us. We share these details with our chosen payment processors (for example Wixpayments or Paypal)

   

• We use your account information plus your chosen delivery address details to; deliver your purchases and keep you informed of their status, and to process any returns including exchanges.

   

• Our chosen payment processors store your payment card details at your request to speed up your checkout in the future (consent)

   

To provide you with access to an account (Contract)

• To register an account with us we capture information such as your name, date of birth, contact and delivery information, and a password to protect your account (account information). We use the same information on an ongoing basis to manage and provide secure access to your account, and provide you with the services you request.

To provide customer service to you (Legitimate interest)

• We record calls and keep correspondence (customer service records) when you contact our customer service teams or interact with us on social media. We use these customer service records to manage your queries or complaints effectively, for quality monitoring and to continually improve our services

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To personalise and improve your experience when you shop (Legitimate Interest)

• We keep a record of how you interact with our website and any marketing you are exposed to, we use this data, along with purchase history, demographics, account information and third party information, to show you products and offers that we think you will be most interested in and to tailor your experience.

• We use your account information, information on the devices you use to access our sites and your interactions with us to operate personalised features across our websites, apps and communications

To inform you about products and services that may interest you (Legitimate Interest)​

 

• We share limited information with selected suppliers to enable them to identify new prospective customers on our behalf and to prevent us repeatedly advertising products or services you have already bought

• We receive information on how you interact with our adverts and content on third-party websites and social media platforms (such as Google or Facebook) which we use to tailor the information that is displayed to you.

To keep in touch with you (Legitimate Interest)

• When you register for an account and shop with us we start to keep you up to date with news of products and services including store events, offers, promotions and Sale information, unless you tell us you don’t want us to through your account or using the link in every email that we send to you.

• When we send you communications we use records of how you interact with our website and any other marketing we’ve sent to you, along with purchase history, to tailor the messages to include information you are most likely to be interested in.

• We use your account information to notify you about important service messages, such as material changes to this policy, product recalls or information about your account.

• Where you have requested it we use your account information to deliver Next Directories to you.

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Why do we collect such information?

 

We collect such Non-personal and Personal Information for the following purposes:

 

We use customer contact information to fulfil orders and to communicate with you.

 

We also collect information:

 

To further develop, customise and improve our products or  services, based on Visitors’ and Users’ common or personal preferences, experiences and difficulties;

 

To provide our Users with ongoing customer assistance and technical support;

 

To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

 

To facilitate, sponsor and offer certain contests, events and promotions, determine participants’ eligibility, monitor performance, contact winners and grant prizes and benefits;

 

To comply with any applicable laws and regulations.

 

Third Party Sharing

 

We may share Non Personal and Personal information of our visitors and users with various third parties, including certain service providers, law enforcement officials and application developers.

 

We do not sell, rent, trade or otherwise transfer any personal information to any third party without your express permission (unless obliged to do so under applicable laws or by order of the competent authorities) except as set out in this Privacy Policy.

 

We need to provide certain information to third parties who assist us in providing our products and services and developing our markets.

 

The information may be shared solely in accordance with this policy.

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Children’s Information

 

We believe it is important to provide added protection for children online. We encourage parents and guardians to spend time online with their children to observe, participate in and/or monitor and guide their online activity.

 

We do not knowingly collect any personally identifiable information from children under the age of 13. If a parent or guardian believes that we have in our database the personally-identifiable information of a child under the age of 13, please contact us immediately (using the contact link  and we will use our best efforts to promptly remove such information from our records. 

 

Request for information

 

You may ask us at any time what Personally Identifiable information about you we are processing and we will respond as soon as possible, subject to any legal restrictions.  For security purposes, you may only make your request by sending us a signed document and verifying your identity with a valid driver licence or passport or other official proof of identity. 

 

If you do have a user account with us, you may, update or correct your Personally Identifiable information by accessing and amending your profile entries in your user account dashboard.

 

How long do we keep your information?

 

We will keep your information for as long as is necessary to provide the services or products we have agreed  to provide, to carry out any of the purposes set out in this Privacy Policy, and to comply with applicable legislation, and any applicable orders of regulatory bodies or courts.

 

Contact us

 

If you require any more information or have any questions about our privacy policy, please feel free to contact us by email at nugggywear@gmail.com